Hipcamp Host Standards
Our Hipcamp Host Standards exist to set expectations and serve as guidance for our Host community. All Hosts should review and adhere to these standards around not just providing a positive Hipcamper experience, but also being a thoughtful neighbour, a responsible citizen, and an environmental steward.
Stay safe.
Be fire safe.
Do your research to understand and comply with local laws and fire restrictions. If a fire ban is in effect, do not allow fires on your property. If it is safe and legal to have a campfire, know how to create a safe setup and review safety expectations with Hipcampers before they arrive. You can review best practices here.
Prepare guests with safety warnings.
In your listing, provide information about hazards in your area that Hipcampers should be aware of, such as ticks, wild animals, poison oak, dangerous drop-offs, strong currents, flood potential, weather risks, etc. Consider signing up for emergency alerts to receive timely and relevant information during emergencies.
Limit occupancy as needed.
Keep your campsite from getting overcrowded—Hipcampers especially love Hipcamps for privacy and safe distances from others. Hosts are responsible for setting the maximum occupancy for each pitch.
Communicate emergency procedures.
In addition to 999, share any other relevant emergency contact phone numbers with Hipcampers, as well as the location of the nearest hospital and evacuation routes. It’s best to provide this information in advance of the visit and to also post it somewhere accessible onsite.
Minimise hazards.
Before hosting, survey your property to identify any potential hazards or dangers. Consider where visitors might easily trip or fall; don’t allow camping in low-lying, flood-prone areas; help campers practice proper food storage to minimise wildlife encounters; clear the area around designated fire pits to minimise risk of spreading fire; and limit access to tricky terrain. Any hazards should either be removed or clearly marked.
Be a good neighbour.
Let your community know.
If sharing your land is going to affect any of your neighbours (think about shared roads, increased traffic, tents they can see, etc.), consider letting them know about your hosting activity and make it clear that you’re open to their feedback. Additionally, you may need permission to host if your land is part of a land trust or homeowners association.
Dispose of rubbish, recycling, and compost responsibly.
Make your rubbish policies very clear to Hipcampers. Either indicate where exactly they should dispose of their rubbish, recycling, or compost, or explain that they’re required to pack it out with them. Either way works!
Be considerate when it comes to driving and parking.
Provide off-street parking for all Hipcampers, make speed limits clear, and remind them that your community is home to others.
Dispose of human waste responsibly.
Ensure that human waste is disposed of in a way that’s good for the environment and compliant with local laws. A permitted toilet of some kind (indoor, portable-style, composting etc.) is required if you’re hosting tent campers.
Be clear with Hipcampers about noise requirements.
If anyone can hear your campers, make sure they respect quiet hours from 10:00pm to 8:00am (unless your area has other established quiet hours).
Limit off-property signage.
Only add publicly visible signs advertising your land as a place for overnight stays in accordance with local laws. Onsite signage is encouraged to direct Hipcampers once they’re on your property.
If allowing pets, set clear rules and expectations.
We love when Hipcampers are allowed to bring their pets, but it’s important that guests understand that they must keep their pets in their control, keep them from causing harm, and ensure they’re reasonably quiet during quiet hours.
Be a good citizen.
Pay all relevant taxes.
Depending on your local laws, you may be required to pay taxes on income earned via Hipcamp. The following may apply:
- Income tax: If you earn above a certain threshold from renting out your Hipcamp property, you may be required to pay income tax. You can find out more about how this applies in the UK on the gov.uk website.
- Hotel/transient occupancy tax (TOT): Sometimes known as a “hotel tax” or "tourist tax", this type of tax may apply to camping activities in some countries. If you determine that you must collect this fee from Hipcampers, you can opt in to doing so in your listing settings. It’s then your responsibility to pay the taxes to your local government.
- Value-added tax (VAT): If you are hosting in the UK, you must register for VAT if your VAT taxable turnover goes beyond a certain threshold and you can only charge VAT if registered. You can find out more about how this applies on the gov.uk website.
Follow the law.
There may be state, county, or local laws that regulate or even prohibit hosting Hipcampers on your property. These regulations can vary widely across regions and types of overnight accommodations. Regulations applicable to hosting on Hipcamp are typically found within zoning codes, building codes, and county ordinances.
Hosts are expected to comply with any and all applicable laws. Do your research to ensure your hosting activity is compliant, and know that Hipcamp wants to work with you and your local government to clarify these laws and create sensible new ones where needed.
Be a respectful Host.
Be responsive.
Create a good experience for Hipcampers by responding to booking requests and inquiries within 24 hours—they’re excited about the idea of staying at your property and it’s disappointing when they don’t hear back. Our support team is happy to help with this if you need it.
Communicate with your Hipcampers.
Staying in contact with your guests before and during their stay helps them feel secure and supported. For a smooth experience, make yourself available to answer any questions they might have, especially around their expected arrival time. Learn more about managing communication with Hipcampers here.
Accept booking requests.
Avoid disappointing potential Hipcampers by keeping your calendar up to date, using our calendar integration tools, and accepting booking requests for available dates. Learn how you can block off dates here.
Maintain positive ratings.
Hosts who set clear expectations, create a stress-free experience, and stay available for Hipcampers almost always get good ratings. If any Hipcampers don’t have a stellar time, Hosts should take the time to address concerns and learn from these experiences. See how to respond to reviews here.
Maintain an accurate listing.
Ensure your listing details are correct and the right expectations are set. Directions should be detailed, photos should be representative of where Hipcampers stay, and your description should be up to date.
Be inclusive.
We expect that everyone works to foster a sense of safety and inclusivity while using Hipcamp, regardless of race, gender identity, sexual orientation, ability, political views, religion, national origin, or culture. This includes Hosts, Hipcampers, and Hipcampers’ guests, too. Using Hipcamp is an agreement to uphold our shared commitment to building resilient communities by fostering a hate-free environment. Learn more about our Inclusion Policy.
Leave the Hipcamp community better.
When interacting with Hipcampers, fellow Hosts, and Hipcamp staff, treat everyone with respect and compassion. One of our core values is to ‘leave it better,’ meaning that we expect you to keep it positive with anyone you may meet as a Hipcamp Host.
Only cancel bookings when necessary.
Cancellations create a disappointing experience for Hipcampers, so Hosts are expected to honour all scheduled bookings. We understand that circumstances beyond your control may lead to a warranted cancellation, and we won’t hold those cases against you. However, we ask that you always communicate with your Hipcampers to explain these situations before cancelling. Keep in mind that unwarranted cancellations can impact how your listing appears in search results and even result in deactivation. Learn More here.
Hipcamp listing policies
Rooms, converted garages, or home rentals.
We love that you want to share your home with Hipcampers, but before you list your rental, we ask that you consider our mission to get more people outside. Listings should connect Hipcampers with nature above all, which means that homes in suburban and residential areas aren’t a fit for our platform.
One-time hosting events.
As incredible as your festival or one-time hosting event is, our platform is not built to support these, so we cannot allow you to list them at this time. If your land is always bookable by Hipcampers and you’re simply sharing a special event on your land through a new listing, that’s okay.
Back gardens and driveways.
Listings in suburban and urban areas are not a fit for Hipcamp, and small back gardens (under 1 acre) and driveways typically aren’t a fit. This is because these spaces tend not to connect Hipcampers with nature. They also rarely give Hipcampers the space and privacy they need, especially if their pitch is visible to neighbours. Further, toilets can be an issue for sites like these—there isn’t usually enough privacy and using a Host’s personal bathroom can feel intrusive.
